Shipping policy

Merchandise Shipping Policy

All merchandise orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed.

Once your order has shipped, you will receive tracking information via email so you can monitor its progress.

Domestic & International Shipping

Please note that international orders (if applicable) may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by carriers, weather, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at marisa@astonsontheavenue.com.

Lost or Stolen Packages

Once a package has been marked as shipped by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact us so we can assist in filing a claim with the carrier.