Refund policy
Digital Ticket & Registration Refund Policy
All registrations and tickets for our events are issued as digital tickets. Because these are non-physical items delivered electronically, they are not eligible for traditional returns.
If you wish to request a refund, you must notify us in writing by the following deadlines:
-
July 1st for Aston Martin Registrations
-
May 15th for Sponsorship Registrations
Refund requests received after the applicable deadline will not be eligible for consideration.
To request a refund, please contact us at marisa@astonsontheavenue.com with your name, registration type, and proof of purchase.
Once your request is received, we will review it and notify you whether the refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Merchandise Policy
Event merchandise is final sale and is not eligible for refunds or returns unless the item arrives damaged, defective, or incorrect.
If your merchandise arrives with any issues, please contact us directly at marisa@astonsontheavenue.com within 7 days of delivery. Include your order number and clear images of the damage or defect so we can review the issue.
If approved, we will send a replacement item at no additional cost.
Non-Transferable Registrations
All digital registrations and sponsorships are non-transferable unless otherwise approved in writing.
If you have any questions regarding your registration, sponsorship, or merchandise order, please contact us at marisa@astonsontheavenue.com.